Return Center.

We offer different return timelines based on the reason for return:

• Defective items: Up to 7 days from delivery for exchange or full refund.
• Change of mind: Up to 48 hours (applies to unopened/sealed products only).
• Incorrect item delivered: Up to 7 days for exchange with the correct item.

To qualify for a return or exchange, the following conditions must be met:

• The item must be in its original, unopened packaging (unless defective).
• All accessories, manuals, and free gifts must be included.
• Original invoice or receipt must be presented.
• The product must show no signs of physical damage or misuse.

How to exchange your product:

• Contact our support team to verify the issue and stock availability.
• Bring the item to our Dar es Salaam headquarters for inspection.
• We will provide an immediate exchange if the item is in stock.
• If the item is not in stock, we will offer an alternative or store credit.

Refunds are issued based on the original payment method:

• Mobile Money (M-Pesa/MIXX BY YAS): Refund within 24-48 hours.
• Bank Transfer: Refund within 3-5 business days.
• Cash: Immediate refund (authorized for small amounts only).

Please note that a 10% restocking fee may apply for change-of-mind returns that have been opened.

For security and licensing reasons, the following cannot be returned:

• Software licenses and digital downloads (once activated or key revealed).
• Consumables (ink cartridges, toners, thermal paste) if opened.
• Personalized or custom-configured hardware (e.g., custom-built servers).

The customer is responsible for shipping costs to return an item unless:

• The item was defective upon arrival.
• The wrong item was delivered by our team.

We recommend using a tracked courier service for all returns.

Need to start a return or have a question about our policies?