Product Warranties.

We offer standard warranty durations based on the product category:

• Laptops and Desktops: Standard 1-year limited hardware warranty.
• Servers and Enterprise Hardware: 1-year to 3-year limited warranty depending on the manufacturer.
• Monitors and Accessories: 1-year limited hardware warranty.
• Networking Equipment: 1-year limited warranty.

Please check your specific product page or invoice for exact warranty terms.

Our limited warranty covers mechanical and electrical breakdowns due to:

• Manufacturing defects in materials and workmanship.
• Internal hardware failure under normal use (CPU, Motherboard, RAM, etc.).
• Display failure (dead pixels exceeding manufacturer thresholds).
• Standard battery degradation within the first 6 months.

The warranty does not cover damage resulting from:

• Accidental damage (drops, spills, broken screens).
• Misuse, abuse, or unauthorized modifications/repairs.
• Power surges or electrical damage from unstable power sources.
• Software issues, virus infections, or operating system failures.
• Normal wear and tear (scratches, cosmetic damage).
• Consumable parts unless failure is due to manufacturing defect.

To make a warranty claim, please follow these steps:

• Locate your original proof of purchase (invoice or receipt).
• Contact our support team via phone or email providing the product serial number.
• Bring or ship the product to our authorized service center in Dar es Salaam.
• Our technicians will diagnose the issue and determine warranty eligibility.

Eligible repairs will be completed free of charge. If repair is not possible, a replacement or store credit may be offered.

Many of our products carry direct manufacturer warranties:

• HP (Hewlett-Packard): Official HP Tanzania warranty support.
• Dell: Dell ProSupport or standard international warranty support.
• Cisco: Cisco SmartNet or limited hardware warranty.
• Lenovo: Lenovo Premier Support or standard carry-in warranty.

We assist in facilitating brand-direct warranty claims for all authorized products sold.

Our warranty is provided in addition to your statutory rights under:

• The Fair Trade Practices and Consumer Protection Act of Tanzania.
• International consumer protection standards for electronic goods.

This warranty does not exclude, limit, or modify any non-excludable statutory rights you may have.

If you have any questions regarding your warranty coverage, please reach out to our dedicated support team: